Privacy Policy

At shopzora (“we”, “our”, or “us”), we take the protection of your personal information seriously. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website, browse our products, or purchase bracelets and handcrafted jewellery from us.

By accessing or using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that is reasonably necessary to operate our online store, process orders, provide customer support, and maintain a secure shopping experience.

Order & Personal Information

When you place an order or use our checkout, we may collect information including:

  • Your full name.

  • Billing and delivery addresses.

  • Email address.

  • Telephone number.

  • Order details, including the products purchased and quantities.

Payments are handled through trusted third-party payment providers. We do not retain your payment card or other payment details on our own servers.

Device & Website Usage Information

When you visit our Site, certain technical information may be collected automatically. This can include:

  • IP address.

  • Browser type.

  • Device information.

  • Pages viewed.

  • Time spent browsing the Site.

This information helps us maintain website security, improve functionality, understand how visitors use our Site, and provide a better overall experience.

Customer Service Communications

If you contact us by email, contact form, or another available support channel, we may retain the information you provide, including the contents of your communication.

This information is used to respond to your request and help us improve our customer support.

2. How We Use Personal Information

The information we collect may be used to:

  • Process, fulfil, and manage your orders, including sending order confirmations and delivery updates.

  • Respond to questions, requests, and customer support enquiries.

  • Identify, prevent, and investigate fraudulent or unauthorised activity.

  • Maintain and improve the functionality and usability of our website.

  • Send promotional communications where you have chosen to receive them. You can unsubscribe from marketing communications at any time.

  • Meet applicable legal, regulatory, tax, and other compliance requirements.

We do not use your personal information for purposes unrelated to your interaction with our services without obtaining appropriate consent where required.

3. When We Share Information

We do not sell, rent, or trade your personal information.

Information may be shared with selected third parties when this is necessary to operate our business and provide our services, including:

  • Delivery and shipping providers, which require relevant delivery information to fulfil your order.

  • Payment service providers, which process payments securely.

  • Service providers, where limited information is necessary to operate, maintain, or support our website and services.

  • Legal or regulatory authorities, where disclosure is required by law or is necessary to protect our legal rights.

Third-party service providers that handle personal information on our behalf are expected to maintain appropriate confidentiality and data protection standards.

4. Your Data Protection Rights

Depending on your location and the laws applicable to you, you may have rights concerning the personal information we hold about you.

These may include the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct information that is inaccurate or incomplete.

  • Request deletion of your personal information where applicable.

  • Object to or request restrictions on certain types of processing.

  • Request that your information be transferred to another service provider where applicable.

If you have subscribed to marketing communications, you can withdraw your marketing preferences at any time by using the unsubscribe option provided in our emails.

5. Cookies & Similar Technologies

shopzora uses cookies and similar technologies to support website functionality and improve your browsing experience.

These technologies may include:

  • Essential cookies: Used for important functions such as shopping-cart operation and checkout.

  • Analytics technologies: Used to understand how visitors interact with our Site and help us improve its performance and usability.

  • Marketing cookies: May be used to support relevant advertising. You can manage or restrict cookies through your browser settings.

6. Data Retention & Security

We retain certain information, including order and transaction records, for as long as necessary to meet legal, tax, accounting, and business requirements.

Other personal information is retained only for the period reasonably necessary to fulfil the purpose for which it was collected.

We use appropriate security measures to help protect personal information from unauthorised access, misuse, alteration, or disclosure. These measures may include encrypted connections and controlled access to information.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

7. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page together with a revised date where applicable.

Your continued use of the Site after an updated policy has been published indicates your acceptance of the revised Privacy Policy.

8. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy-related request, or need information about how your personal data is handled, please contact us:

Store: shopzora
Email: contact@shopzora.shop
Phone: +44 7795384284
Address: 9 North St, New Elgin, Elgin IV30 6BS, UK