Returns & Refund Policy

At shopzora, we want you to feel confident when purchasing from our bracelet and jewellery collection. If you are not completely satisfied with an eligible purchase, you may request a return or exchange within 30 days of delivery.

1. Return Requirements

For a return to be accepted, the following requirements must all be satisfied:

  • The jewellery item must be unused and remain in its original condition.

  • All original packaging, accessories, and materials supplied with the order must be included.

  • Valid proof of purchase, such as your order confirmation, must be provided.

  • The item must not have been customised or personalised beyond the standard options presented on its product page.

2. How to Request a Return

Please do not send an item back before receiving approval from us.

To request a return, contact contact@shopzora.shop. After we review and approve your request, we will provide:

  • A prepaid return shipping label.

  • Instructions for securely packaging the item.

  • A Return Authorisation Number (RA#), which must be clearly displayed on the return package.

Items returned without prior approval will not be accepted or processed.

3. Damaged, Incorrect, or Incomplete Orders

If there is a problem with your order when it arrives, please contact us as soon as possible.

This includes situations where:

  • The jewellery arrives damaged during transit.

  • You receive the wrong product, size, or design.

  • Parts, accessories, or other included components are missing.

We will assess the issue and arrange an appropriate resolution.

4. Items Excluded From Returns

The following products are not eligible for return:

  • Personalised or custom-made jewellery.

  • Final sale or clearance items.

  • Products that were damaged after delivery as a result of misuse or improper handling.

5. Exchanges

If you would like to exchange an item, the original purchase must first complete the return process.

Once the return has been approved, you may place a separate new order for the replacement item. Any eligible refund or credit may be applied towards the new purchase.

6. Refund Timeline

After your returned item is received, it will normally be inspected within 3–5 business days.

Once approved:

  • Your refund will be issued to the original payment method within 5–7 business days.

  • Your bank or payment provider may require an additional 3–10 business days for the refunded amount to appear in your account.

7. Contact Information

For assistance with a return, exchange, or refund, please contact us:

Email: contact@shopzora.shop
Phone: +44 7795384284
Address: 9 North St, New Elgin, Elgin IV30 6BS, UK